Customer Service
Customer Service Courses in South Africa
Customer Service (2 Days full time)
Six Sigma South Africa offers
business training courses in partnership with 2KO International
Course overview
Business Customer service is an integral part of any job
and should not be seen as an extension of it. A company's most vital
asset is its customers. Without them, we would not and could not
exist in business. When you satisfy our customers, they not only
assist us in growing by continuing to do business with you, but
recommend you to friends and associates. Good Customer Service is
important to any business, because if your customers are satisfied
and happy so will profits and sales figures. Six Sigma South Africa
runs instructor led customer service courses in Johannesburg, Cape
Town and Durban (by appointment). course advisors can supply details about our current and upcoming specials, our publicly scheduled Six Sigma or Lean Six Sigma classes or about our in-house and bespoke training. Our consultants can be contacted by email or on phone number +27(0)21 426 5300.
Course Objectives
What is product excellence
What is service excellence
Branding before selling
Living the values of customer care
Foundation and building blocks of customer care
Cultural Awareness
Resolving complaints and handling difficult customers
Understanding Customers
Customer Service plan.
About this course
This course targets organizations that is required to
define and improve their levels of customer service and that is
individually looking to enter a career within a client orientated
environment.